United Airlines as implemented new guidelines and they are no longer allowing any of the short nosed breeds like the Shih Tzu to be shipped in the Pet Safe Program. In addition, they have included the Shih Tzu mixed breeds also. This is very disappointing to us because it does hurt our business but there appears nothing we can do about this new policy. We do understand the Shih Tzu breed being banned, but, it makes no sense to not allow the mixed breeds since they DO NOT have short snouts. Apparently, they worked with the Humane Society in making this decision and did not bother to consult with reputable breeders on this matter. I attempted to contact them at corporate but got no further than the operator. Because of this, if any of our customers need shipping they will have to fly into Dallas/Ft Worth Airport or LoveField and we will meet them with the puppy and they can fly back in cabin with the new owners. We will not charge to meet you at the airport (2 hour drive each way), as part of our continued customer support. We sincerely apologize for any inconvenience this causes any of our customers. If you feel compelled, by all means contact United and protest. Safety has always been our number one priority when it comes to flying puppies and we have never had any issues with United and have been very happy with the PetSafe program. This is disappointing but nothing can be done to change it. The only breed we will be able to fly at this time is the Bichpoo.
If you wish to fly with Delta or American you will need to make the arrangements and we will be happy to drive the puppy to the airport. I have checked with both airlines and it is unclear if the mixed breeds are included in this snub nose ban. They too do not allow the Shih Tzu breed to fly in cargo. They are allowed to fly with their owners in cabin, I believe. You would just have to check with the airlines for verification of this and make the arrangements. Please coordinate with us the time so that we can make sure we will be available at that time.
Again, our sincere apologies for this new inconvenience.